Privacy Policy

1. Information we collect

We collect information that you choose to provide when submitting a private request or contacting AURIA by email, WhatsApp, Instagram or another approved contact channel. This may include:

• Your name
• Email address and telephone number
• Preferred method of reply
• Service request, dates, destinations and number of guests
• Any other information you choose to share in connection with your request

We may also receive limited technical information necessary to operate and secure the website, such as device, browser and IP address information.

Please avoid sharing sensitive personal information unless it is necessary for your request. If you provide information about another person, you confirm that you are authorised to do so.

2. How we use your information

We use personal information only where necessary to:

• Review, respond to and arrange your private request
• Communicate with you through your preferred contact method
• Deliver and manage agreed concierge services
• Maintain the security and proper operation of our website
• Meet applicable legal, regulatory or record-keeping obligations

We do not sell personal information. We do not use the details of your request for marketing unless you have explicitly agreed to receive marketing communications.

3. Confidentiality and sharing

Your information is treated as confidential and is accessible only to people who need it to respond to or fulfil your request.

Where necessary to arrange a service, we may share only the relevant information with trusted third-party suppliers, such as accommodation providers, transport providers, restaurants or event partners. We will do so only where needed to deliver the arrangement you have requested.

We may also use trusted service providers to host our website, manage secure communications or process form submissions. These providers may access information only as required to provide their services to us.

We may disclose information where required by applicable law, regulation or a valid legal process.

4. International transfers

AURIA is based in Dubai and serves an international clientele. Your information may be processed in the United Arab Emirates or in another country where a trusted service provider or supplier operates. Where this occurs, we take reasonable steps to ensure that your information remains protected appropriately.

5. Data retention

We retain private requests and related correspondence for up to 24 months after our last interaction with you.

If a request becomes a confirmed arrangement, we may retain relevant information for longer where necessary to manage the service, resolve a question or dispute, or meet legal and accounting obligations. When information is no longer needed, we delete it or anonymise it securely.

6. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. No online system can be guaranteed completely secure; however, discretion and data protection remain central to the way we work.

7. Your choices and rights

Subject to applicable law, you may request to access, correct or delete your information, withdraw consent, or object to certain uses. To make a privacy request, please use the email contact link on our website with the subject line “Privacy Request.”

8. Cookies and third-party platforms

Our website may use essential cookies or similar technologies required for security and functionality. If we introduce analytics, advertising cookies or other non-essential technologies, this policy will be updated and any required notice or consent will be provided.

When you contact us through WhatsApp, Instagram or email, you are also subject to those platforms’ privacy policies. AURIA is not responsible for third-party privacy practices.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website, together with its “Last updated” date.

10. Contact

For questions about this Privacy Policy or how we handle your information, please contact AURIA through the email contact link available on our website.

Velours Digital FZ LLC
Dubai, United Arab Emirates